Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Novaire ("we", "us") collects and uses your personal information when you visit or purchase from novairehome.com.

Who We Are

The data controller is Novaire, Contact: support@novairehome.com

Information We Collect

  • Order information: name, email address, delivery address, phone number, and payment details (processed securely by our payment providers — we never see or store your full card number)
  • Device information: browser type, IP address, pages viewed, and how you interact with the Site, collected via cookies and similar technologies
  • Communications: any messages you send to our support team

How We Use Your Information

  • To process and deliver your orders, including sharing your delivery details with our fulfilment partners and carriers
  • To communicate with you about your order (confirmations, tracking, support)
  • To send marketing emails if you have opted in — you can unsubscribe at any time via the link in any email
  • To operate, protect, and improve the Site, including fraud prevention
  • To comply with legal obligations

Legal Bases (UK GDPR)

We process your data on the bases of contract performance (fulfilling your order), legitimate interests (site operation, fraud prevention, service improvement), consent (marketing), and legal obligation.

Sharing Your Information

We share personal data only with service providers who need it to serve you: our e-commerce platform (Shopify), payment processors, fulfilment partners and shipping carriers, and email service providers. Some providers are located outside the UK; where data is transferred internationally, appropriate safeguards are used. We do not sell your personal information.

Data Retention

We keep order records for as long as needed to provide the service and to meet legal, tax, and accounting obligations (typically 6 years for transaction records).

Your Rights

Under UK data protection law, you have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent for marketing at any time. To exercise any right, email support@novairehome.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

See our Cookie Policy for details of the cookies used on this Site and how to manage them.

Changes

We may update this policy from time to time. The current version will always be published on this page.