Privacy Policy

Last updated: 02 June 2026

This Privacy Policy explains how Novaire collects, uses and protects your personal information when you visit novairehome.com, place an order, contact us, or interact with our website.

Novaire is operated by [Your Legal Business Name]. In this policy, “Novaire”, “we”, “us” and “our” refer to [Your Legal Business Name], trading as Novaire.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: support@novairehome.com

  1. Information We Collect

We may collect the following types of personal information:

Information you provide to us:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number, if provided

  • Order details

  • Payment and transaction details

  • Messages you send through our contact form or customer support

Information collected automatically:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on our website

  • Referring website or ad source

  • Cookie and tracking information

Information from third parties:
We may receive information from service providers such as Shopify, payment processors, analytics tools, advertising platforms, delivery partners and email marketing tools.

  1. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Take payment and prevent fraud

  • Send order confirmations, shipping updates and customer service messages

  • Respond to your questions and support requests

  • Manage returns, refunds and guarantees

  • Improve our website, products and customer experience

  • Show relevant advertising and measure ad performance

  • Send marketing emails or SMS messages where you have opted in

  • Comply with legal, tax, accounting and regulatory obligations

  1. Lawful Basis for Processing

We process your personal information under the following lawful bases:

Contract:
We use your information to process your order, deliver your product, provide customer support and handle returns or refunds.

Legal obligation:
We may process information to comply with tax, accounting, consumer protection and legal requirements.

Legitimate interests:
We may use information to improve our website, prevent fraud, analyse business performance, respond to customers and market our products in a reasonable way.

Consent:
We rely on your consent for certain marketing communications and non-essential cookies where required. You can withdraw your consent at any time.

  1. Payment Information

Payments are processed securely by our payment providers. We do not store your full card details on our own systems. Payment providers may process your payment information in accordance with their own privacy policies and security standards.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our site, improve performance and measure advertising.

Some cookies are essential for the website to work, such as basket, checkout and security cookies. Other cookies, such as analytics and advertising cookies, may require your consent.

You can control cookies through your browser settings or any cookie consent tool displayed on our website.

  1. Marketing Communications

If you sign up for marketing emails or SMS messages, we may send you product updates, offers and promotional messages.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@novairehome.com.

We do not sell your personal information.

  1. Who We Share Your Information With

We may share your personal information with trusted service providers who help us operate our business, including:

  • Website and ecommerce platforms

  • Payment processors

  • Delivery and fulfilment partners

  • Email and SMS marketing providers

  • Customer support tools

  • Analytics providers

  • Advertising platforms such as Meta, Google or TikTok

  • Fraud prevention and security providers

  • Professional advisers, where necessary

  • Legal or regulatory authorities, where required

We only share information where necessary and expect our service providers to handle your data securely.

  1. International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take steps designed to protect your personal information in line with applicable data protection laws, such as using appropriate contractual safeguards or working with providers that apply recognised data protection standards.

  1. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this policy.

Order and transaction records may be kept for a period required for tax, accounting, legal and business record purposes. Marketing data is kept until you unsubscribe or withdraw consent. Customer support messages may be kept for a reasonable period so we can resolve issues and improve our service.

  1. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online service can be completely secure. You are responsible for keeping your account details and passwords confidential where applicable.

  1. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your personal information

  • Ask us to restrict how we use your information

  • Object to certain types of processing

  • Request a copy of your personal information

  • Withdraw consent where processing is based on consent

  • Complain to a data protection authority

To exercise your rights, contact us at support@novairehome.com.

  1. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

  1. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. Please read their privacy policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, contact us at:

Novaire
Email: support@novairehome.com
Website: novairehome.com