Terms and Conditions

Last updated: 23 June 2026

This website is operated by [Your Legal Business Name], trading as Novaire. Throughout the site, the terms “Novaire”, “we”, “us” and “our” refer to [Your Legal Business Name].

By visiting novairehome.com, placing an order, or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our website or purchase from us.

  1. About Us

Novaire is an online store selling home comfort products.

Business name: [Your Legal Business Name]
Trading name: Novaire
Email: info@novairehome.com
Website: novairehome.com
Business address: [Your Business Address]

  1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not damage, disrupt or interfere with the website or the experience of other users.

You must not:

  • Use our website for fraudulent or unlawful activity

  • Attempt to access restricted parts of the website

  • Copy, reproduce or misuse our content without permission

  • Upload or transmit viruses, malware or harmful code

  • Interfere with the security or operation of the website

We reserve the right to refuse service, cancel orders, or restrict access to our website where we believe these terms have been breached.

  1. Products and Descriptions

We make every effort to describe our products accurately. Product images, colours and details may vary slightly depending on screen settings, photography, lighting or manufacturing updates.

Novaire™ Ice Flow is a rechargeable cooling fan designed for personal airflow. It is not an air conditioner and is not designed to cool an entire room like air conditioning.

We reserve the right to update product information, pricing, availability and specifications at any time without prior notice.

  1. Pricing and Payment

All prices are shown in GBP (£) unless stated otherwise.

We may change prices at any time. The price you pay is the price shown at checkout when you place your order.

Payment must be received in full before your order is processed. Payments are handled securely by our payment providers. We do not store your full payment card details on our own systems.

  1. Orders

After placing an order, you should receive an order confirmation by email. This confirms that we have received your order request.

We reserve the right to accept or reject an order for reasons including, but not limited to:

  • Product unavailability

  • Suspected fraud or unauthorised payment

  • Incorrect pricing or product information

  • Delivery restrictions

  • Errors in your order details

If we cannot fulfil your order after payment has been taken, we will contact you and issue a refund where appropriate.

  1. Shipping and Delivery

We deliver to the United Kingdom and any other locations listed on our website.

Delivery times shown on our website are estimates and may vary due to courier delays, high demand, customs checks, weather disruption, public holidays or circumstances outside our control.

You are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If your order is delayed, please contact us at info@novairehome.com and we will help investigate.

  1. Returns, Cancellations and Refunds

Please read our Returns & Refund Policy for full details.

For UK online orders, consumers may have the right to cancel an order within 14 days of receiving the goods, unless an exception applies. After notifying us of cancellation, you may have a further 14 days to return the goods.

Returned items should be unused, in their original condition and packaging where possible, with all accessories included.

Your statutory rights are not affected.

  1. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, contact us at info@novairehome.com as soon as possible with your order number and clear photos or videos of the issue.

We may offer a replacement, repair, refund or other suitable resolution depending on the circumstances and your legal rights.

  1. Product Use and Safety

You agree to use our products responsibly and in accordance with any user manual, safety instructions or guidance provided.

Do not use products in a way that is unsafe, modified, unintended or contrary to the instructions. Keep electrical products away from water unless the product is specifically designed for that use.

We are not responsible for damage caused by misuse, improper handling, unauthorised modification, neglect or failure to follow instructions.

  1. Promotions and Discount Codes

From time to time, we may offer promotions, discounts or special offers.

Promotions may be changed, withdrawn or cancelled at any time. Discount codes may be limited to certain products, dates, customers or order values.

Only one discount code may be used per order unless stated otherwise.

  1. Intellectual Property

All content on novairehome.com, including text, images, logos, graphics, product names, layout and design, is owned by or licensed to Novaire.

You may not copy, reproduce, modify, distribute or use our content for commercial purposes without written permission.

  1. Reviews and User Content

If you submit a review, photo, video, message or other content to us, you confirm that the content is accurate, lawful and does not infringe anyone else’s rights.

By submitting content, you grant us permission to use, display, reproduce and share it for marketing, website, advertising and customer support purposes.

We reserve the right to remove content that we believe is false, offensive, misleading, unlawful or inappropriate.

  1. Third-Party Services and Links

Our website may include links to third-party websites or services, such as payment providers, delivery partners, analytics tools or social media platforms.

We are not responsible for the content, privacy practices, terms or actions of third-party websites or services.

  1. Limitation of Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

To the fullest extent permitted by law, we are not responsible for:

  • Indirect or consequential losses

  • Loss of profit, revenue or business

  • Website downtime or technical issues

  • Delays outside our reasonable control

  • Loss caused by misuse of our products

  • Errors caused by inaccurate information provided by you

  1. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control, including courier disruption, extreme weather, strikes, supply chain disruption, customs delays, technical failures, government restrictions, or other unexpected events.

  1. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use and protect your personal information.

  1. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated terms.

  1. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.

  1. Contact Us

If you have any questions about these Terms of Service, contact us at:

Novaire
Email: info@novairehome.com
Website: novairehome.com