Last updated: July 2026
Thank you for choosing Novaire™. This policy explains how we process and deliver your order.
Order Processing
Orders are processed and dispatched within 1–2 business days of purchase. Once your order ships, you will automatically receive a shipping confirmation email containing a live tracking link.
Delivery Times
Delivery times are estimates measured from the date of dispatch, not the date of order. During periods of high demand or carrier disruption, delivery may occasionally take longer. If your order has not arrived within the estimated window, contact us at support@novairehome.com and we will investigate with the carrier immediately.
Shipping Costs
We offer 100% free shipping on all orders. The price you see at checkout is the price you pay us — there are no hidden delivery fees.
Customs and Import Charges
Orders are dispatched from our international fulfilment centre. Depending on your country's regulations, imported goods may occasionally be subject to customs processing, import duties, or local taxes determined by your local authorities. Any such charges, where applicable, are the responsibility of the customer. Most customers do not encounter additional charges.
Tracking Your Order
Every order is fully tracked. Use the link in your shipping confirmation email to follow your parcel at any time. If you have not received your tracking email within 3 business days of ordering, please check your spam folder and then contact us.
Incorrect Address
Please double-check your delivery address at checkout. If you notice an error, contact us within 12 hours of ordering and we will correct it. Once an order has been dispatched, we are unable to redirect it.
Questions?
Email us at support@novairehome.com — we respond within 24 hours, Monday to Friday, 9:00 AM – 6:00 PM (UK time).