Last updated: July 2026
We stand behind the Novaire™ Ice Flow. If you are not satisfied with your purchase, we make it right.
30-Day Money Back Guarantee
You have 30 days from the date of delivery to request a refund if you are not satisfied with your product. To be eligible, the item should be in its original condition, unused or lightly used, and in its original packaging where possible.
How to Request a Refund or Return
Please do not return any item without contacting us first, as returns sent without authorisation cannot be processed.
Return Shipping
Where a return is required, we will provide the return address and instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or not as described — in which case we cover the cost or issue a refund without requiring a return.
Refund Without Return
In many cases — including where return shipping would be disproportionate to the value of the item — we will issue a full refund without requiring you to return the product. Our support team will confirm this option when you contact us.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, email us with photos within 7 days of delivery. We will send a free replacement or issue a full refund immediately — no return required.
Refund Processing
Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card provider, it may take a further 3–10 business days for the funds to appear in your account.
Order Cancellations
You may cancel your order free of charge at any time before it has been dispatched. Once dispatched, the order falls under our standard 30-day return policy.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact
support@novairehome.com — Monday to Friday, 9:00 AM – 6:00 PM (UK time).